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Thread: Pastel Xpress 14 Startup Email problem with Windows 8 with Outlook 2013

  1. #11
    Diamond Member Neville Bailey's Avatar
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    You can download the Outlook 64-bit folder from the following link: http://gofile.me/5rOBy/0HPlzKfdn
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Quote Originally Posted by Trolley View Post
    Hi Kevin. My new computer does not have a slot for CDs or DVD s. I eventually managed to download the old Xpress from the internet. I have browsed my downloaded version and there is no Util folder. Please can you help me again? Many thanks.
    The error message I get is: Cannot send email. Check email address and / or account settings

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    Quote Originally Posted by Trolley View Post
    The error message I get is: Cannot send email. Check email address and / or account settings
    I have downloaded the NewMail.dll file now I get this message in Pastel

    Customer statements page 1 of 1 and then the program hangs. Trying to cancel it brings up switch to etc but hangs and I have to reboot the computer. please help

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    Quote Originally Posted by Neville Bailey View Post
    You can download the Outlook 64-bit folder from the following link: http://gofile.me/5rOBy/0HPlzKfdn
    Thank you Neville and Kevin . This fixed the problem. I am most appreciative for the help and advice.

  5. #15
    Diamond Member Mike C's Avatar
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    Hi all. I have just spent hours trying to get Pastel (payroll and accounting) to recognise Thunderbird as the default email. It has been working without a hitch for years and all of a sudden I experienced this hassle. I tried all kinds of things and eventually decided to do a complete delete and clean re-install of Thunderbird. That is when I discovered that I had (somehow) updated Thunderbird to a 64 bit version. I did not even know that they had a 64 bit version!

    I remembered that earlier on the forum mention had been made about Pastel not working with the 64 bit version of Outlook so I installed an older version of Thunderbird that I knew was 32 bit.

    Problem solved!

    I thought that I would share this in case anyone else ends up pulling their hair out over this one.
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

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    Dave A (29-May-21)

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