Mweb....

[flaker]

Nope, they are still billing me R899 per month... which is another bone of contention

Attachment 4814

Sorry. They actually billed me R769. R40 is for an additional service that i subscribe to.

Now, this will be impossible to believe but new subscribers on that package are billed at R769 and old subscribers HAVE to request a reduction to which request they oblige.

THIS IS FROM THEIR WEBSITE:


4Mbps Premium Uncapped ADSL
All Inclusive
R769
per month
MWEB Fon WiFi Router with Range Extender
Surf the net, send mails, social network, YouTube AND stream live content. Great if you're a gamer or live-chatter.

Sign Up

Terms and conditions apply. Subject to our AUP policy. Line speeds quoted are best effort and represent "up to" speeds.

View more ADSL offers

This deal includes:
***Uncapped WiFi at MWEB WiFi Hotspots
Gaming is prioritised
Free Uncapped Website Hosting Lite for 1 year
Month-to-month, no contract

[KimH]

Feedback:

So I have just fought tooth and nail with them, their maximum usage on a 4meg uncapped line is 400 gigs - In June our usage was 355gig and in July 76 gigs - apparently they have this 30 day rolling window thingie which means that our useage for 1 month is 412 gig... logic fail in my opinion but hey! So we have to cease all downloads for a few days and our account will be unthrottled OR I can pay an extra R460 and upgrade to a 10meg line... hmmm considering our monthly average is 200gigs (half of their excessive usage) - last month was an anomaly thanks to Steam's summer sale!
So, end result is I have to win favour back by not downloading for the next few days.
Then I tackled the billing department about the decreased fee, they told me I don't quality on my 4meg premium package to which my answer was fine - then I am taking my business to Axxess. Suddenly my account qualifies for the reduction and my new monthly billing will be R769! Eish!!! If I ran my business like this I wouldnt have any damn clients left.

Thanks Flaker for bringing that reduction to my attention and making me fight the good fight!

Rant over

[HR Solutions]

Mweb will never calm down - they are the biggest rip off in SA. Wait until u try to cancel with them and they don't stop taking your money !!!!

[AndyD]

My son managed to kill 75gigs in 3 days. Gonna THROTTLE him tonight when he gets home!

I was about to say that 75 gigs isn't too bad until I saw this;

In June our usage was 355gig.....

That's more like it My home bandwidth consumption is > 200gigs/month and I only managed to reduce it to that by disabling wi-fi on my router.

The problem is that all ISP's have to pay Telcom for their bandwidth one way or another so their uncapped packages are a numbers game where they're subsidising the high users by their low users, if the ratio doesn't work then they're out of pocket. High users are always going to run into issues such as selective throtting, over congestion and any other tricks they can pull to keep the consumption down.

[HR Solutions]

I only wish I could use that much. My Telkom adsl is VERY slow ......... really don't know what to do - have tried everything - it seems our area is in a bad spot for mTN/Vodacom and the exchange is so far away - hence the reason for the slowness !!!

[KimH]

Our account was unthrottled on the 5th. All usual activity has been slowed down and teenager banned (yes, we unplugged him and locked all spare cables away) - we should normalize within the next few days again. Note to self - keep an eye out for the next Steam Summer sale and lock the teenager in the cellar)

[Justloadit]

I only wish I could use that much. My Telkom adsl is VERY slow ......... really don't know what to do - have tried everything - it seems our area is in a bad spot for mTN/Vodacom and the exchange is so far away - hence the reason for the slowness !!!

What about Heita? They have some pretty good deals.
Neotel?

[Houses4Rent]

Maybe look at www.cybersmart.co.za

[HR Solutions]

Thanks H4R ... I checked them out, but they use the existing Telkom line, which is back to my original problem of being too far from the exchange