Standard bank service

[ians]

Sitting at standard bank westville waiting patiently to see the business banker. The sad part is the bank is empty, they only have 1 business banker.

[ians]

And wait.......................

[ians]

You have to give Standard bank credit for their awesome service, my vehicle was paid up at the beginning of this year, so while I am still in a bad mood I decided to contact them to find out about my log book, which I still haven't received and it September of 2013 already. Their response, if I don't phone them they don't send the logbook, they just keep it until someone requests it

[Dave A]

I decided to contact them to find out about my log book, which I still haven't received and it September of 2013 already. Their response, if I don't phone them they don't send the logbook, they just keep it until someone requests it

Personally I like it that way - it's effectively free safe keeping.
(Yes, something for FREE - from a BANK!)

And when you do pull the log book, you've got a limited time period to change the titleholder - which means sitting in a queue at Motor Licencing.

I've probably got a different view on this because I have to deal with quite a few vehicles, but if I've got to sit in that damn queue (which is long and slow at all times of the day, every day), I like to go in with a batch rather than one by one as the vehicles get paid up. So when I have to pull one log book, I pull all the other paid-ups and process the lot while I'm about it.

[ians]

After 45 minutes, waiting i still haven got to see the standard bank business banker, i left and 15 minutes later i have already been to FNB and discussed my requirements with their business banker and now leaving.

[wynn]

Ian are you tweeting this information?

[iLLuDeano]

I actually have a funny story about Standard Bank. I was given a check by a guy I sold assets for. While standing in the Q at Standard bank I had to go to the bathroom urgently..really really urgently. They outright rejected my request to use there bathroom. At least the teller did, so I asked the manager who by chance was hanging around the main floor. He also rejected my urgent request. Fortunately, a friendly lady at the help desk called me over, I made my case saying...public bathrooms are unhygienic and If she could please just let me go, it would only take 5min. She looked at me and just said: "Well sir. The public bathroom is right outside, down the steps to your left, not even 20meters from the entrance..have a lovely day. Needless to say, I was very upset thinking to myself, today I might catch some fatal disease for using the public toilet...luckily I'm still alive and kicking so it wasn't all that bad. but you would think a bank of all places would care enough for their clients to at least let them "go" in a perfectly clean and neat bathroom If nature calls In another post I stated that I have been with Standard bank all my life and never had any problems. That day, however, I wasn't impressed with there service. Now that I'm typing this, I'm laughing at what happend so no stress from my side hehehe

[ians]

Dave cant you stand in the dealer que?

[ians]

Pity you cant send them the fines, considering the vehicle is in the banks name

[ians]

I was sitting bored at the bank Wyn.

If I had known I was going to wait that long I wouldn't have wasted my time.

Here is another scary fact, at 12 pm the business banker goes for lunch and is not available until 2pm, come back later.

All I wanted to do was open another savings account and link my CC business account to all the other accounts so that I could transfer money between accounts with out having to pay the beneficiary payment fee.

Another scary fact, after waiting for all this time I got up and went back to the reception, where I asked to setup a meeting with the business banker, I was told that you business people cannot make appointments to see the business banker, first come first serve. But if you know the business bank manager, then you just walk in ask for Maureen and don't wait in a que, clearly I don't give the bank enough of my hard earned cash to qualify for that privilege.

After all that I phoned a friend, 2 minutes later I got a call to say I just need to got to enquiries they will link the account and the bussines bank manager is already busy prcessing the new account and all I have to do is go in and sign as soon as it is ready.

By the way I didn't have much joy at FNB, just too many question for me to answer.

Some advice for banks, if you want my business, I am not interested in all the list of extras, I don't want forex, I don't want ebucks and all the crap that comes with it. All I want is a bank to offer me banking services which affect my little business.

A tip for the banks, you want my business, offer me the service which will involve me dropping off 3 months banks statement, so that you can go through them and offer me the best package deal, yes it is that simply

or when I need finance don't do what standard bank did offer me pre approved finance, then decline it on the day I must go collect the vehicle, then 2 weeks after I have already financed and collected the vehicle, then tell me the finance is approved. The sales guy make a comment, that I would be driving the vehicle before Standard bank came back to me, so true it was. 2 days after I applied for the finance with Nedbank it was approved and I collected the vehicle at the same interest rate Standard bank offered.