I find that hard to believe, maybe they should spend less money on fancy buildings and more on customer service. They are going to lose the little business I had to offer them, one of the only reason I have stuck it out with them is because they offered me a savings account many years ago when I just needed an account to start over, that was 13 years I have supported them.
You go into the bank there 200 square metres of dead space used for nothing 100 square metres of space for the ques and the other 100 square metres for staff
Here is a picture I took this morning of Standard bank in Westville, while waiting for 45 minutes, notice how many empty cubicles there are, the place was empty, those people you see are the personal bankers, notice how many personal account they are sorting out.
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