Pastel XPress V11 - Bad Debts

[molaher]

Hi Guys
Can someone please help me on a customer account. I have an opening take on balance from the previous accounting software loaded onto Pastel for a customer. After much reminders and arguing they agreed to pay a certain amount and not the full amount. I now need to write off the balance that was not paid. How do I go about this?
Thank you

[Neville Bailey]

You need to process a customer journal and credit the customer account and allocate the contra account to Bad Debts.

If you are VAT registered, you need to use the appropriate tax code for Bad Debts.