I've been pretty happy with my Telkom ADSL until very, very recently.
There's been a change in the way they assign IP's, and it's causing major problems when it comes to sending emails.
In brief, in the past your IP address changed every 24 hours - but for that 24 hours it was pretty much yours.
Now you are assigned an IP address which stays the same, and a port number which changes every 24 hours.
This IP is shared with 1000's of other ADSL customers.
When spam filters are triggered, they list and effectively block the source IP address.
So a single errant ADSL customer will affect the email deliverability of 1000's of other people.
Best of all, when I contact Telkomsa to enquire about what they are doing or what I can do about the issue, they are... Well, I start to feel like Ians - frustrated as all hell.
It is a screw-up of monumental proportions, and you simply can't get any answers.
7 out of 7 times I've called, it has ended with the operator disconnecting the call.
And it's not that I've been rude. On the contrary, I've been polite, but firm.
"Please tell me what you're doing about this problem."
"Please hold" *Disconnect signal commences*
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