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Thread: Pastel Xpress - Can not open companies/locate server

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    Pastel vs 11 - can't add company

    Quote Originally Posted by Neville Bailey View Post
    After you select "Locate Server", browse to the Pastel12 folder on the server computer, and then to the Custom/Registration folder.
    Hi Neville

    Please can you help! My PC has been reinstalled and I cannot add companys in Pastel vs 11. My 'add company' box is blank. Everything except 'locate server' and 'close' are greyed out.

    I click on c:\Pastel11 - Custom - registration - OK and get a popup saying "the server is not registered and cannot be added".

    What do I do now, please?
    Thanks
    Kerry

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    Diamond Member Neville Bailey's Avatar
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    Quote Originally Posted by Kleemag View Post
    Hi Neville

    Please can you help! My PC has been reinstalled and I cannot add companys in Pastel vs 11. My 'add company' box is blank. Everything except 'locate server' and 'close' are greyed out.

    I click on c:\Pastel11 - Custom - registration - OK and get a popup saying "the server is not registered and cannot be added".

    What do I do now, please?
    Thanks
    Kerry
    Hi Kerry,

    The part of my post that you quoted in your post is exactly what you need to do!
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Thanks

    Quote Originally Posted by Neville Bailey View Post
    Hi Kerry,

    The part of my post that you quoted in your post is exactly what you need to do!
    Ok thanks. I'd better contact Pastel Support then cos, as I said, the other options are greyed out and what I need to do is not possible :-(

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    Quote Originally Posted by Neville Bailey View Post
    After you select "Locate Server", browse to the Pastel12 folder on the server computer, and then to the Custom/Registration folder.
    HI Neville,

    I've got similar issue and ahve done the above, but received an error message : The server is already registered.

    I've registered the server and my Pastel (V12) with the network path p:(server_name)/Pastel/Pastel12/Customs/Registration

    However, the Pastel12 folder was initially located on the C:, so my IT copied it to the server drive. Could this be causing the issue? And if so, do you have any advice to solve it?

    Thanks in advance.
    Last edited by Dave A; 19-Sep-13 at 01:08 PM. Reason: stopped unintended parsing

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    Diamond Member Neville Bailey's Avatar
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    Quote Originally Posted by HBFS View Post
    HI Neville,

    I've got similar issue and ahve done the above, but received an error message : The server is already registered.

    I've registered the server and my Pastel (V12) with the network path p:(server_name)/Pastel/Pastel12/Customs/Registration

    However, the Pastel12 folder was initially located on the C:, so my IT copied it to the server drive. Could this be causing the issue? And if so, do you have any advice to solve it?

    Thanks in advance.
    After opening Manage Companies, highlight the existing server in the top left pane, and then click on the "Remove Server" button on the right. Then click on the "Locate Server" button and browse to the Pastel12/Customs/Registration folder on your new server.
    Last edited by Dave A; 19-Sep-13 at 01:09 PM. Reason: stopped unintended parsing
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Awesome job Nelville Bailey

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    Quote Originally Posted by Neville Bailey View Post
    Hi Kerry,

    The part of my post that you quoted in your post is exactly what you need to do!
    Hi Neville

    I am new to this Forum but was searching last night to try and resolve the same Pastel issue and came across these Posts. I wonder if you are able to assist please.

    When i click on Locate server and got to Custom - registrations, I just keep getting an error message to say "The server is not registered and cannot be added"
    I have no idea why my server and companies have disappeared as they have always worked fine on this computer. The companies are all still on the C:\ but pastel is just not picking them up at all.

    Any advise would be greatly appreciated

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    Diamond Member Neville Bailey's Avatar
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    Hi Lana,

    Have you renamed your computer recently?

    If you open Pastel, go to Help...About and make a note of the server name. Then, right-click on My Computer/Computer/My PC (depending on the version of Windows you have), and check what the computer name is there. Are they the same?
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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