Results 1 to 7 of 7

Thread: Pastel Express V11 - Customer Statement & Customer Account Recons.

  1. #1
    Full Member
    Join Date
    Jul 2011
    Location
    Western Cape
    Posts
    29
    Thanks
    12
    Thanked 0 Times in 0 Posts

    Pastel Express V11 - Customer Statement & Customer Account Recons.

    Good Day

    Is there some way that one can modify the customer statements in Pastel to show which invoices was paid for. At the moment my statements only show the invoices and then the amounts received. My customers wants to see exactly which invoices was paid and which ones are still due for payment. And because the totals are of various amounts I have to do a manual statement and study the bank statement to see which payment was for which invoice / invoices, It is quite a tedious job to do and I was hoping that Pastel can do that for me. I tried checking out the GL customer accounts but it generally shows the same thing. And for clients that are badly in arrears and who maybe has retainers it’s really hard so say that the 20 000 received was for this months or maybe last year Augusts invoice. Am I looking in the wrong place or is there some way that Pastel can recon the customer account automatically?

    Kind Regards,
    V

  2. #2
    Diamond Member Mike C's Avatar
    Join Date
    Apr 2012
    Location
    Umkomaas
    Posts
    2,848
    Thanks
    249
    Thanked 371 Times in 327 Posts
    Hi Vinruby. Looks like you have set Pastel processing to "Balance Forward" rather than "Open Item". Balance forward just brings the balance owing forward on the statement, whereas "Open Item" allows you to match payments to Invoices, which reflect on the statement.
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

  3. Thanks given for this post:

    Vinruby (23-Apr-13)

  4. #3
    Email problem
    Join Date
    Sep 2012
    Location
    England, Manchester
    Posts
    15
    Thanks
    0
    Thanked 1 Time in 1 Post
    ---

  5. #4
    Full Member
    Join Date
    Jul 2011
    Location
    Western Cape
    Posts
    29
    Thanks
    12
    Thanked 0 Times in 0 Posts
    Hi Mike thanks for the response, I just checked and my customers are all open item. Wonder what I am doing wrong this is really so frustrating.
    thanks for the advise though.

  6. #5
    Diamond Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Location
    Westville, Durban
    Posts
    2,760
    Thanks
    44
    Thanked 451 Times in 396 Posts
    There might be a setting that needs to be changed, as it is possible to print statements in Balance Forward format, even though your customers are set to Open Item processing.

    Go to Setup...Customers...Control, and then go to the Statements tab. On the left of the screen, you will see an option "Always Print in Balance Forward Format". Make sure the option is unticked.
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

  7. Thanks given for this post:

    Vinruby (23-Apr-13)

  8. #6
    Full Member
    Join Date
    Jul 2011
    Location
    Western Cape
    Posts
    29
    Thanks
    12
    Thanked 0 Times in 0 Posts
    Thank you Neville, I did that and It worked!

  9. #7
    New Member
    Join Date
    Feb 2016
    Location
    North West
    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Good day,

    Is there somewhere a online learning tutorial or pdf file I can go through on Invoicing and Statements for Pastel Express V11? I cannot go to classes and are struggling with the program

    Thank you

Similar Threads

  1. Pastel Express: Inter-account transfers
    By Elijah in forum Accounting Forum
    Replies: 6
    Last Post: 31-Jan-17, 10:30 AM
  2. [Question] Pastel Partner: Printing customer/ supplier invoice on paper or pdf
    By VKus in forum Accounting Forum
    Replies: 3
    Last Post: 05-Mar-13, 05:48 PM
  3. Replies: 2
    Last Post: 28-Nov-12, 08:25 AM
  4. Pastel Partner - How to invoice travel kms per customer?
    By cagenuts in forum Accounting Forum
    Replies: 6
    Last Post: 10-May-12, 08:58 PM
  5. [Question] Help Re: Pastel Customer Statements & incorrect opening balances.
    By Vinruby in forum Accounting Forum
    Replies: 3
    Last Post: 03-Aug-11, 11:28 AM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •