New client, new problem

[Kill Joy]

see Our Ten fingers are different so that's rules also affected Human. It's natural.

Hi all,

I recently aquired a new client through a referral.

Scenario:

About 2 weeks ago I had a sit down with the CEO and they agreed to an SLA. Told her I'll mail the paperwork and she needs to sign it. I explained the terms verbally, we both agreed on the monthly SLA fee, all was good.

About 10 days ago the SLA was mailed to the client along with a R700 invoice that must get paid. ( SLA is paid in advance ). Client knows this.

The e-mail was delivered, no reply, no payment. I sent another e-mail this morning saying something in the line of, "We haven't received the signed copy yet along with payment, we sure this is an oversight etc etc. Please find attached documents once again."

My question:

If I don't get a reply ( which I doubt I will ), do I call? Do I wait a few days?

I don't want to scare the new client away, but then again, I KNOW the e-mail's are being delivered.

Any advice?

Thank you

[Didditmiself]

May I ask what is a SLA? Is it something like a sales loan agreement?

[Justloadit]

SLA - Service Level Agreement

[Phil Cooper]

Took over a R500,000 account from another broker this week.

He is a personal friend of the client. Client said that the trouble is that he TREATS him as a friend - and has not reviewed covers, given proper advice, etc., for 3-5 years.

He made one great comment.

He said "I have friends who are also my clients. HOWEVER - between 08h00 and 17h00 they are CLIENTS - not friends. After 17h00 they become friends".

Great approach.

[Blurock]

There's a difference between being friendly, but businesslike and being a buddy.