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Thread: Reinstalling Pastel Xpress Start Up

  1. #11
    Diamond Member Neville Bailey's Avatar
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    Hi Craig,

    Once you have downloaded and installed Build 11.3.1 (make sure Pastel is closed beforehand), open your company.

    You will get a pop up message, advising you that your company database needs to be updated, and you have an option to backup your database before the update takes place. You will then be prompted to go ahead with the update of the database.

    That's all there is to it!
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Craig Paterson (22-Feb-16)

  3. #12
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    Pastel Transfer

    Hi Neville, do you perhaps know the procedure for transferring a current valid registration of Pastel Xpress v12 onto a new computer. We have upgraded our computer system and need to install Pastel onto this. Will we need to call Pastel to re-register or will it accept our current registration number? Thanks

  4. #13
    Diamond Member Neville Bailey's Avatar
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    Quote Originally Posted by HM0511 View Post
    Hi Neville, do you perhaps know the procedure for transferring a current valid registration of Pastel Xpress v12 onto a new computer. We have upgraded our computer system and need to install Pastel onto this. Will we need to call Pastel to re-register or will it accept our current registration number? Thanks
    Once you have installed Pastel onto the new computer, go to Help...Register Your Package and follow the prompts. If you tick the "Register Online" option, you can do the entire process online, without having to call Pastel.

    Once you have registered Pastel on the new computer, don't forget to uninstall Pastel from the old computer.
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    HM0511 (23-Mar-16)

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    Excellent, thank you very much

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    Could anyone help me. My laptop crashed and i had to reinstall Pastel Express version 11, but i cannot work as the version installed is older than that i saved. I need to know if anyone can help me with updates from V11 install to Version 11 Build 11.3.1

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    Hello Neville,

    I am new to this group and have a question as you seem to be a Pastel guru. My hard drive crashed, a new one has been installed, no what is my next move to get Pastel Express re-installed. Do I have to buy a new package?

  9. #17
    Diamond Member Neville Bailey's Avatar
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    Quote Originally Posted by Jamesw View Post
    Hello Neville,

    I am new to this group and have a question as you seem to be a Pastel guru. My hard drive crashed, a new one has been installed, no what is my next move to get Pastel Express re-installed. Do I have to buy a new package?
    Hi James,

    No need to buy a new package, provided you still have a record of the serial number of your package.

    All you need are the installation files of the package, then install the package and re-register it.

    Hopefully you have backups of your actual Pastel data.

    If you don't have the Pastel DVD, send me a PM with your package's serial number and I can send you a link to download the relevant installation files for your version of Pastel.
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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