We are currently experiencing high call volumes - *elevator music*

[Rafael]

Just give me a radio station to listen to as long as its not the same song over and over.

Call centers are the worst to deal with, you need your own broker. The call center agent doesn't know who you are and has no emotional attachment to you as they don't benefit from you directly.
Instead of std bank getting the management fee, get a broker. Your life will be a lot easier

[tec0]

Get yourself a lawyer company with a reasonable retainer. My insurance wanted to play around after a car accident, the rent a lawyer got hold of them and my car got fixed the following week.

See I made it simple or they fix my car or I rent a car and they pay for it. Have a look at your contract see if there is a specified time given for the claim to be processed?

Just remember whatever the problem is with your insurance company it is not your problem. You pay them they give you cover when the crap hits the fan. If they have thousands of claims and can’t handle it… It is not your problem.

Just remember they are almost always unreasonable so give them the same treatment.

[Dave A]

I just got an email from Standard titled "Time to get Business Insurance from Standard Bank"

When I got down to the benefits:

Benefits include:
• Competitive monthly premiums
• A dedicated in-house claims team
• High levels of service
• A one-stop-shop for insurance services and products
• An understanding of business risks

I couldn't help thinking of this thread.

Off to the trash with that then...