Easyfile 6.1.2. loggin in problems

**Yollie** · 25-Sep-12, 12:21 PM

Is anyone experiencing logging in problems after doing the latest update on Easyfile?
It first told me that my log in details do not match whats on record and now it just says "processing" all the time and then eventually times out due to inactivity.

**Dave A** · 25-Sep-12, 12:48 PM

Sounds like the Java version problem remains, then.

It seems E@syfile doesn't like Java 7.x - the solution is to install a version 6.x of Java.

**Yollie** · 26-Sep-12, 10:10 AM

I checked my Java version and it is version 6.

**Yollie** · 26-Sep-12, 08:58 AM

Thanks - will install version 6 and hope for the best.

**Dave A** · 26-Sep-12, 01:18 PM

That's me out of ideas just at the moment

**Dave A** · 27-Sep-12, 12:55 PM

Oh dear - no other suggestions either

Let's try a checklist of known possible funnies:

1. The username is case sensitive. If you created a username of DaveA, you could not put in davea.
2. If you're on Vista or Windows 7, opening E@asyfile in the Run as Adminstrator mode can stop some problems.
3. Make sure Adobe Air and Adobe Reader are up to date (latest version).
4. There is a history of problems with some anti-virus software (AVG)

What else has caused problems this year?

**Mike C** · 27-Sep-12, 02:26 PM

There is a history of problems with some anti-virus software (Kaspersky?)

The anti-virus that caused a problem was AVG. I still have the instructions from SARS about how to set it to accept Easyfile should that be the problem.

Like Dave, I am also running out of ideas.

**ABDurbs** · 05-Apr-13, 09:57 AM

Originally Posted by Mike C

The anti-virus that caused a problem was AVG. I still have the instructions from SARS about how to set it to accept Easyfile should that be the problem.

Like Dave, I am also running out of ideas.

Hi Mike
I have having major issues with easyfile and have AVG installed. If you still have those instructions from SARS I would appreciate it.

**Mike C** · 05-Apr-13, 02:42 PM

Originally Posted by ABDurbs

Hi Mike
I have having major issues with easyfile and have AVG installed. If you still have those instructions from SARS I would appreciate it.

Hi ABDurbs. Yes I still have it in PDF format. Cannot upoad it as it exceeds the size allowed by the forum. Can you Private Message me your email address and I can send it direct? It is only 684 Kb but the forum's limit is about 450Kb I think.