I called some service providers to sort out a small problem today. The difference in response made me wonder how much attention we pay to our business image.
Who answers your phone? Is it done professionally?
If a home business, do you still pay attention to detail or do you have a more relaxed (Lackadaisical) approach?
Do you follow up on promises and do you call back as promised?
Needless to say, the more professional and friendlier of the businesses phoned, got the business...
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