Customer service is only as good as the payment...you pay slow you get slow service...do you think this is the wrong approuch?
i can only offer and extremely efficient service to the customers who pay their bills on time...there is a chain reaction when payments are not made on time and until bad customers pay up it causes all sorts of issues and delays.
wholesalers and distributors use a discount structure for early payemnt...how do you are a service company manage bad or slow paying customers?
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