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Thread: Pastel: Open Company Problem

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    Bronze Member Elijah's Avatar
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    Pastel: Open Company Problem

    Hi All, hope some-one can advise:

    I have a client using Pastel Express, when I choose open a Company the Dialog box is Empty. When I press the Manage Button the next Dialog Window is also empty. But the Company that was created is in the Pastel Folder. And Pervasive Database is running. What causes this problem and how can I resolve it.

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    Diamond Member Neville Bailey's Avatar
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    Hi Elijah,

    Is the second dialog window completely empty? If so, then try the following:

    Click on the Locate Server, and then browse to the Pastel folder, then to the Custom folder and then to the Registration folder.

    If that does not activate the company database, in which case you will get a message to the effect that the server is not registered, then it is possible that the computer has been renamed recently.

    Pastel's registration credentials are a function of:
    • The serial number;
    • The registered name;
    • The computer name.


    If either of the above three factors have changed, then you will not see the company database on the menu. If the computer has been renamed, then I suggest that you change it back to what it was.
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Bronze Member Elijah's Avatar
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    Thanks Neville, Problem solved.

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    Diamond Member Neville Bailey's Avatar
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    Good news Elijah - what was the problem/solution?
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Bronze Member Elijah's Avatar
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    Quote Originally Posted by Neville Bailey View Post
    Hi Elijah,

    Is the second dialog window completely empty? If so, then try the following:

    Click on the Locate Server, and then browse to the Pastel folder, then to the Custom folder and then to the Registration folder.

    If that does not activate the company database, in which case you will get a message to the effect that the server is not registered, then it is possible that the computer has been renamed recently.

    Pastel's registration credentials are a function of:
    • The serial number;
    • The registered name;
    • The computer name.

    This solved the problem. Some-one had inadvertently, pressed the delete Server button.

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    Hi,

    I have the same problem after a windows update.
    I went in to custom folder and clicked registration and all my files are there and show as added but as soon as I click close it all disappears again.

    Please help.




    Quote Originally Posted by Neville Bailey View Post
    Hi Elijah,


    Is the second dialog window completely empty? If so, then try the following:

    Click on the Locate Server, and then browse to the Pastel folder, then to the Custom folder and then to the Registration folder.

    If that does not activate the company database, in which case you will get a message to the effect that the server is not registered, then it is possible that the computer has been renamed recently.

    Pastel's registration credentials are a function of:
    • The serial number;
    • The registered name;
    • The computer name.


    If either of the above three factors have changed, then you will not see the company database on the menu. If the computer has been renamed, then I suggest that you change it back to what it was.

  8. #7
    Diamond Member Neville Bailey's Avatar
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    Quote Originally Posted by Tisha View Post
    Hi,

    I have the same problem after a windows update.
    I went in to custom folder and clicked registration and all my files are there and show as added but as soon as I click close it all disappears again.

    Please help.
    I presume you upgraded to Windows 8.1?

    If so, then have a look at the attachment - it should be self-explanatory.
    Attached Files Attached Files
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Hi

    I have a similar issue. The solutions suggested in this thread, unfortunately, did not work in my case.

    Is it feasible to delete the companies from the server, recreate them and restore from a backup?

    I have Pastel Express 11 Build 11.1.2 and Windows 10 Pro Version 10.0.17763 (Build 17763).

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    Junior Member lushern1309's Avatar
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    Hi Wessel, you could try updating to latest version of V11, i could drop box you the install if needed

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    Quote Originally Posted by lushern1309 View Post
    Hi Wessel, you could try updating to latest version of V11, i could drop box you the install if needed

    Thank you, I will appreciate that. wesselgordon11@outlook.com

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