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Thread: EasyFile 6.0.1 IR5 Issues

  1. #1
    Email problem
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    Question EasyFile 6.0.1 IR5 Issues

    Hi Everyone,

    I need some assistance with a SARS Easyfile problem.

    The following problems regarding IRP5 and EMP501 are listed:

    • The IRP5 certificates for previous years have gone missing
    • Whenever I try to edit an employer, all details are greyed out
    • IRP5 certificates cannot be printed once the EMP501 declaration has been submitted
    • Once EMP501 declaration has been submitted and you try to print the IRP5 certificates, the EMP501 submission simple cancels itself
    • And lastly, when trying to import a Payroll file, it responds with a message saying that a company\employer already exists with an encrypted database


    I don't work with Easyfile myself, but the Payroll\Accounting staff.

    I have attached an image for in case.

    I'll appreciate any help!
    Click image for larger version. 

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  2. #2
    Diamond Member Mike C's Avatar
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    Hi Marchant. Not too sure what you have tried so far, but elsewhere it was suggested that you do a Synchronise (all) and see if it helps.
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

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    Site Caretaker Dave A's Avatar
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    The image is of a screen where you're setting up or editing an employer.

    Has all the employer information gone missing?

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    Email problem
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    Hi Dave, that is correct. The synchronize all did not work.

    BUT, i have managed to fix it. I restored a backup made just before E@syfile 6.0.0 was released, and voila! All the information was restored and all is working *cough* except for the work done until now since the backup.

  5. Thanks given for this post:

    Dave A (04-May-12)

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    Site Caretaker Dave A's Avatar
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    Good to hear you've got past that hurdle.

    Seems like backing up at the end of each session might be a good idea too, given all the problems everyone seems to be having.

  7. #6
    Diamond Member Mike C's Avatar
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    Well done - and thanks for the post. It might well help others.
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

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