Hi Mike I have tried deleting the software and re installing but still no luck
Hi Mike I have tried deleting the software and re installing but still no luck
I am going to try an absolute stab in the dark here and suggest that you try changing the resolution setting of your screen. I know that some programs are written for a certain screen size and if yours is not the same you can't "see" what is being displayed.
It is worth trying - as it is easy to change back to your preferred resolution if there is no change.
There is a
a suggestion elsewhere on this forum (link)
that might be worth a shot. I haven't tried it myself
The problem seems to be a little different here Laurence, in that Roslyne can log in, but then gets a grey screen.
I am also having difficulty opening my databases after I exported the IRP5's.
All Databases is gone.
I called Sars and they said a new build will be available Monday the 23rd April 2012 to fix most of the bugs.
Roslyne (23-Apr-12)
Check what Browser you are working on.
I had the problem on Chrome, but went away when I used MS Explorer.
Are we still waiting for a response / new build from SARS? I am currently using Windows 7 Home Premium. I am experiencing the same problems as Roslyne. All was working fine until I had to do the update to version 6.0.0. Now I can also not log in. No joy or assistance from the SARS call centre. This has been going on for about 2 weeks now. Any new solutions??
Hi Anne-Lise, & fellow Easyfilers... We went to a SARS workshop on Easyfile on Monday and they promised a new update (6.0.1 or 6.0.2) today.. but there is nothing yet, except for the message that they will be doing some maintenance on efiling tomorrow... maybe that has got something to do with the new Easyfile?
The guy from SARS PE said that when the program go into a "grey" screen, you would have to be very patient and wait. The new enhancements to Easyfile needs to un-cript the encripted files and this takes much longer than normally. (he gave an example that a database of 2000 people could typically take up to 2 days to open !!??).
He says never to close the program while it is thinking/grey's out... (a program from SARS actually thinking? Haibo!)
So, I would suggest you wait till 2nd May and see if there is an update available.
always fear when Christel is near....
Mike C (25-Apr-12)
It's been updated!
Give it a bash and let us know if it has solved your problems.The latest version of e@syFile™ Employer is now available - as on 26 April 2012. Version 6.0.1 addresses problems with login credentials by correcting a few technical issues affecting various operating systems. All other features that were introduced by SARS for this year’s PAYE recon are unaffected and can still be used to assist employers to file their reconciliation declarations.
Hi there. I installed the new update 6.0.1 software, still not working cant log in, uninstalled and found the old version 5.0.0 and installed and it worked perfectly??. Now what?
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