Easyfile Software 6.0.0 not working

[Roslyne]

Wondering if anybody has any luck with the software my is still not working?

[Bertievn]

Look at other thread on forum about logon failure also
You must delete file in user\yourname\appdata\roamimg\easyfileemployer with lot of numbers after name and then tried to log in and will start with ADMIN user name and you have to load passwords and user name or else uninstall and reinstall version 6 and the same will happen(remember file could be hidden so you have to unhide)
load back up files back using merge option

[Mike C]

I think that Roslyne's problem is different to the log-in problem. She can log in it seems, but then the screen simply goes grey. I suspect it has to do with needing the latest Adobe Flash or Adobe Air.

@ Roslyne - if you have Windows 7 I think that SARS says you have to uninstall completely and reinstall. You can't just do an online update.

[Bertievn]

Deleting easyfileemployer file also works for Roslyne,s problem , experienced the same

[AmyVW]

Oh No, this morning the problem has stuck it's head out on one of our XP machines, wonder when SARS is going to have an update to fix this problem, with all the problems we are experiencing SARS will have to extend the deadline date, they can't expect us to pay penalties for late submissions

[Mike C]

Thanks Berteivn - good to know.

[Christel]

Our problem with version 6.0.0 is that all was working fine, we even submitted 4 recons. But then, we we went back into Easyfile to generate the certificates... all info has dissapeared. It now doesn't even open a data base.. it just hangs at the message "opening database".
I will be attending an Easyfile training session held by SARS in PE on Monday, 23rd. I will post a status on this link at about 3pm Monday to give you either Good News, Bad News, or even No News at all... (let's not start betting here.. we might loose all our money!)

[Roslyne]

I do have the latest Adobe's software and Java . Thanks

[Mike C]

My apologies Roslyne - I re-read your very first message and see there that you did state that your Adobe and Java had been updated. Have you tried re-installing it as Bertievn suggested? Perhaps you should ask ChristelACS to raise your particular issue with SARS at the training session and see if they have any response there.

[jamesjvr]

Hi everyone

I have spoken to SARS but cant give me a date when this will be fixed. Not even sure if they know whats wrong.
Going to rather wait for updates .

Thanks