E@syfile employer V6.0.0 login failure

**Bertievn** · 10-Apr-12, 03:34 PM

Yes you wont be able to submit 2012 info on older version as data base work different

Did not mention on my first posting that version 6.0.0 works perfect on Windows 7 Ulitimate on Laptop but not on Windows 7 Home Premium on netbook
Might be memory problem

**gabrielleb** · 10-Apr-12, 03:48 PM

please note that i have been in touch with the call centre and they tell me they are aware of the problem we are all experiencing............. they say wait patiently for a new version......that might ..... or might not solve the problem! (or might create a completely different problem!!!!)

**nkawit** · 11-Apr-12, 08:46 AM

anyone else getting login failure trying to synchronize?

**gabrielleb** · 12-Apr-12, 08:01 AM

Originally Posted by nkawit

anyone else getting login failure trying to synchronize?

yes, sars suggest we wait until they can fix the problem that they readily admit is theirs

**Mike C** · 12-Apr-12, 11:54 AM

Originally Posted by Bertievn

Got similar problem , can login and loading data base but then receive message that login information does not match that of your local information and not allowed to access E@syfile.
Did uninstall installed older version but no luck.
This is a Windows 7 Home Premium

I got this too - was working fine on Sunday, and Monday the problem occurred. What I did eventually (I am still using Windows XP) was to go to C:\Documents and settings\(your user name)\application data (which is a hidden file)\ and found a folder called "easyfileemployer.(many numbers and letters). I deleted the whole folder (hoping that I could restore it from the recycle bin if necessary) and restarted e@syfile. It asked me to enter my password as if for the first time, and then opened up for me. I restored from my backup and was able to work on it again. Hope this helps.

**geraldenek** · 12-Apr-12, 07:37 PM

Thank you mike worked for me - also running Windows XP - the other computer use Windows 7 and it is still working 100% on there - so strange

**Bertievn** · 12-Apr-12, 10:26 PM

Thanks Mike now E@syfile working again

**Bertievn** · 17-Apr-12, 09:57 AM

Phoned the SARS call centre yesterday and was advised that they are not aware of problem that you cant log in or losing data, after i had to re-load again
Knows about deleting file in app data but there is not a update coming shortly.
She promise to escalate problem and also refered her to website

**lathan.ashton** · 19-Apr-12, 02:27 AM

hi

i tried renaming the 'EasyFile.dbz' file in 'C:\Documents and Settings\username\Application Data\easyFileEmployer.xxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxx\Local Store'

to EasyFile.old and then opened easyfile again. it prompted to recreate the three usernames and then i was able to login.

**belladancer** · 19-Apr-12, 10:53 AM

Originally Posted by lathan.ashton

hi

i tried renaming the 'EasyFile.dbz' file in 'C:\Documents and Settings\username\Application Data\easyFileEmployer.xxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxx\Local Store'

to EasyFile.old and then opened easyfile again. it prompted to recreate the three usernames and then i was able to login.

I tried this and it worked! Success! Took me a while to find the folder as it was hidden on my machine. Everything was also still there, and i logged out and back in just to check and all was well.

Thanks Lathan!