Why South Africans Suck as Clients, Myself Included

[daveob]

probably went into his spam folder in outlook. But doesn't matter - that would likely be your fault as well.

[SilverNodashi]

I'm so frustrated with this country as a whole. Selling here is so much more difficult than selling them elsewhere. Let me give you an example.

I have a client who hasn't been receiving my email replies. In other words he hasn't heard from me in a while but has just paid for a service. Understandably, he's concerned, but what he does next is ridiculous.

After just one day of not hearing back from me, he emails me swearing and claiming that I'm scamming him and that I'd better reply immediately or he'll do this and that and the next thing. One day!

A client did this, after 3hours of not hearing from me, for software which needed to be encoded & locked to his IP address - even though the "welcome email" clearly stated that it's a manual process and he needs to be patient.

Norio I'll bet that the client that says he never recieved your correspondence was an Mweb subscriber and your mail had a trigger word that caused Mweb to dump your mail as spam.

Datapro / VOX / @lantic is also going this route and provide absolutely no support for hosting companies who's clients gets blocked.

Encourage all your clients to open another email address with another provider (Gmail, Hotmail Etc) so that they can recieve mail and can decide for themselves if your correspondence is spam or not and not have 'Big BrotheMweber' decide for them.

Don't use Yahoo, they'll block your mail for any reason they seem fit. Rather only ever use gmail.com or webmail.co.za

[purpleonlineadmin]

Sadly this is a norm as far as client relations. But again this boils down to the kind of poor service delivery in SA, you will not know how many service providers just don't answer their phones. Still no excuse though