What is a reasonable time to be kept on hold waiting for someone to take your call?
I tried calling the CIPC call centre yesterday, and after an hour of waiting for the call to be answered I gave up. It was just a small query – just making sure what seemed to be a glitch in their system wasn't going to bite me in the ass later.
Oh well! I'll just have to take my chances. I really feel waiting for an hour in their queueing system is more than enough effort on my part to try to pre-empt a possible problem.
If the problem lands, I'll deal with it then. But in the meantime, and despite all the assurances that my call is important to them, I'm less than impressed.
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