Page 1 of 2 12 LastLast
Results 1 to 10 of 12

Thread: monthly fee - same for all?

  1. #1
    New Member
    Join Date
    Dec 2011
    Location
    Cape Town
    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Angry monthly fee - same for all?

    Hi All,
    a question...
    Does the consumer have the right to know the basic fee charged for a service and should that fee be the same for all. Our armed response company appears to be charging different rates for clients in the same street, subscribed to the same service.To me that would go against the consumer act.Oh,and the longer you have had their serivce the more you pay ! - a new sign up gets the same service for less than someone who has diligently paid for twenty years.Getting a montly statement is also impossible.What recourse do we have?

  2. #2
    Platinum Member SilverNodashi's Avatar
    Join Date
    May 2007
    Location
    Johannesburg, South Africa
    Posts
    1,197
    Thanks
    12
    Thanked 188 Times in 136 Posts
    That sounds like ADT. they do it here as well
    Get superfast South African Hosting at WebHostingZone

  3. #3
    Gold Member Phil Cooper's Avatar
    Join Date
    Nov 2010
    Location
    Midrand
    Posts
    645
    Thanks
    0
    Thanked 170 Times in 118 Posts
    Give them the requisite notice to terminate your contract.

    Then ask them to quote to take it on again?


  4. #4
    Diamond Member Blurock's Avatar
    Join Date
    May 2010
    Location
    Durban
    Posts
    4,151
    Thanks
    758
    Thanked 886 Times in 735 Posts
    Blog Entries
    7
    Get new quotes on an annual basis. Compare service and price and then make a decision. Do not get caught by just accepting everything.
    Excellence is not a skill; its an attitude...

  5. #5
    Diamond Member Justloadit's Avatar
    Join Date
    Nov 2010
    Location
    Johannesburg
    Posts
    3,480
    Thanks
    134
    Thanked 695 Times in 593 Posts
    Blog Entries
    1
    Watch the contract, they put there 3 years, automatically renewable for another 3 years when it expires.

    When I did mine with Chubb, I crossed this out, and place 1 year only and then to go on a month to month basis, they bitched and complained, but accept it in the end, else they lose a customer. There is no reason to do this anyway and is a way to extort fees out of their customers.
    Victor - Knowledge is a blessing or a curse, your current circumstances make you decide!
    Solar pumping, Solar Geyser & Solar Security lighting solutions - www.microsolve.co.za

  6. #6
    Gold Member Phil Cooper's Avatar
    Join Date
    Nov 2010
    Location
    Midrand
    Posts
    645
    Thanks
    0
    Thanked 170 Times in 118 Posts
    What would CPA say about that?

    I don't think automatic renewals allowed any more?

  7. #7
    Suspended
    Join Date
    Nov 2010
    Location
    Johannesburg
    Posts
    893
    Thanks
    8
    Thanked 61 Times in 54 Posts
    I agree with everyone above . I am in the security industry and tell my clients exactly the same. Do not sign a 3 year contract - change it to a year and if they dont like it go to another security company and also do not sign a stop order - get your own debit order to pay them monthly whereby you can cancel the money that is leaving your account !

  8. #8
    Gold Member Mark Atkinson's Avatar
    Join Date
    Jul 2010
    Location
    Melbourne, Australia
    Posts
    796
    Thanks
    212
    Thanked 150 Times in 117 Posts
    Blog Entries
    12
    Quote Originally Posted by Kevinb View Post
    do not sign a stop order - get your own debit order to pay them monthly whereby you can cancel the money that is leaving your account !
    I think you may have mixed these up. To my knowledge, a debit order grants the supplier authority to debit your account when necessary. A stop order is an instruction from you to the bank to pay the supplier, which can be "stopped" at your instruction.

    That's my understanding anyway.

  9. #9
    Diamond Member Blurock's Avatar
    Join Date
    May 2010
    Location
    Durban
    Posts
    4,151
    Thanks
    758
    Thanked 886 Times in 735 Posts
    Blog Entries
    7
    Quote Originally Posted by Mark Atkinson View Post
    To my knowledge, a debit order grants the supplier authority to debit your account when necessary. A stop order is an instruction from you to the bank to pay the supplier, which can be "stopped" at your instruction.
    Correct!
    Excellence is not a skill; its an attitude...

  10. #10
    Diamond Member Justloadit's Avatar
    Join Date
    Nov 2010
    Location
    Johannesburg
    Posts
    3,480
    Thanks
    134
    Thanked 695 Times in 593 Posts
    Blog Entries
    1
    A stop order you have total control, you can stop any time. A Debit order requires the supplier to cancel the debit order from their side.

    Whilst you can get it reversed, it costs time and money.
    Victor - Knowledge is a blessing or a curse, your current circumstances make you decide!
    Solar pumping, Solar Geyser & Solar Security lighting solutions - www.microsolve.co.za

Page 1 of 2 12 LastLast

Similar Threads

  1. [Question] Home Office - What monthly Expenses are Legally deductible and how is it determined?
    By Constance in forum General Business Forum
    Replies: 3
    Last Post: 06-Oct-11, 10:34 AM
  2. Monthly billing regulation?
    By shenku in forum Business Finance Forum
    Replies: 3
    Last Post: 15-Aug-09, 12:11 PM

Tags for this Thread

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •