The last few posts are probably on the money -
Even when the company fails to perform the cost to litigate is not in proportion to the problem, particularly as it would be High Court matter.
And again T&C apply - once signed for you were bound.
Our new CPA (which i am about to find out if it has any B...ls) is aimed to prevent this.
First it provides an economical forum to have a dispute - although to be fair, a large number of matters will require some legal assistance, but by almost working off a remise that the company is guilty, the customer has a reduced burden.
Second - T&C can be challenged on an overall perspective. The ruling against the cell phone company's dealt with a few of the STANDARD terms.
Bearing the above in mind, I am now very clear, that in addition to my personal claim, I want to see the following actioned -
That they no longer be allowed to sell a product that cant be delivered(that is no signal no phone)
that they remedy all users who have no signal
That they refund all users that bought antenna
That they must inform the public clearly in all advertisng that there may be no signal and therefore the consumer may need to expend R2000 per site

In terms of alarm companys - I have had my eye on them for a while!!!!