TERS-UIF now online process

[Christel]

Hi there,
Did you see you can now apply online for the TERS-UIF process?

Much better I think.

https://uifecc.labour.gov.za/covid19/covid19Regsitration


something I would like clarity on... if anyone can assist please - the benefits received from TERS- can we include these amounts when calculating the ETI on the new rules from April - July?

Thanks.

[Dave A]

As I understand it, the TERS benefit is actually directly from UIF to the employee - the employer merely is a conduit in the processing of the payment.

So the payment will not form part of the employer's payroll at all. Therefor no ETI claim on the TERS portion.

What has me curious is if the employer makes a part payment to the employee (which will be declared to UIF of course), that now brings the employee into ETI benefit range...

[Dave A]

Has anyone had any success with that new site linked to above? I registered just fine (or so it seemed). However, when I try to log in, I get the following error message:

NO DETAILS FOUND WITH YOUR DATA... PLEASE TRY AGAIN

[Andromeda]

Hi Dave
The username must be your UIF number, not the default that will appear.

The state designed designed it, so be prepared......

You might have better luck just emailing it. These people are as mad as a march hare.

[Dave A]

I have been using the company's UIF number...

When you register you have to include the /. Whether I have the username with or without the /, it does not work.

I'll try sticking to the email route then. What I was hoping for was an update MOA - the one I downloaded at the beginning of the month insist I open a separate bank account. I had wondered if that had changed for small companies since...

I also note they have added a new field at the end of each employee entry - indicating whether the money should be paid directly into the employee's account (1), the company's account (2), payment to bargaining council (3). It makes sense, but the constant changes is as you say, Andromeda - madness.

[Christel]

Hi there, You do not have to open a separate bank account. and the MOA don't apply for small companies with less than 10 employees, also do not apply for domestic employers who claim for their domestics.

I also struggled with the online system yesterday, looks like the website is "over loaded" or something...

But was ok later on in the day. I'm going to continue with the email process.

[Andromeda]

and the MOA don't apply for small companies with less than 10 employees, also do not apply for domestic employers who claim for their domestics.

Just do the one between UIF and company anyway, because they are more than likely to reject the application if you don't.

I am assisting a few companies also that cannot produce their UIF number, although they have paid SARS the UIF contributions religiously. In one case since September 2010. Any thoughts on what to do about the UIF number?

[SCW]

These are the latest MOAs I have received. They are signed by the UIF and don't seem to require the separate bank account. Hope they are what you are looking for.

[Andromeda]

Just do the one between UIF and company anyway, because they are more than likely to reject the application if you don't.

I am assisting a few companies also that cannot produce their UIF number, although they have paid SARS the UIF contributions religiously. In one case since September 2010. Any thoughts on what to do about the UIF number?

emailed applications are no longer accepted, only applications made via the totally oversubscribed website. Lovely.

We are so screwed...

[Dave A]

emailed applications are no longer accepted, only applications made via the totally oversubscribed website. Lovely.

We are so screwed...

Let's try again -

Ouch!

Went the email route yesterday... I suppose I had better go back to trying the website.
Useless right now of course - tried it and it just times out.

I'll try again in the middle of the night.

[ians]

Let's try again -

Ouch!

Went the email route yesterday... I suppose I had better go back to trying the website.
Useless right now of course - tried it and it just times out.

I'll try again in the middle of the night.

You just have to be patient (not one of my strong points)...it is quick and easy... just make sure you have all the details as per the list i posted in the the other thread.

[Christel]

The application can still be submitted via email; it still works and they do accept it via email: providing that all the documents sent is correct.
The online site can be used, and it does work too.
If a company has not been submitting UI19's monthly to DoEL, then chances are 100% that they will not get this UIF payment - if a worker is not linked to their UIF number, then UIF will not pay out. Therefore you must first make sure all UI19's have been updated before you apply.

[Dave A]

If a company has not been submitting UI19's monthly to DoEL, then chances are 100% that they will not get this UIF payment - if a worker is not linked to their UIF number, then UIF will not pay out. Therefore you must first make sure all UI19's have been updated before you apply.

More pain coming up for me and my staff then. When I tried to submit the March UI19 return for one of my companies on uFiling, I got this error.



When I called the call centre as instructed, there was a recorded message that says the call centre is closed due to the lockdown. So I have emailed in the return, but I haven't got confirmation that the return has been processed yet.

Thinking about it. If only 136 of (let's use their lowest number as the actual total number of applications) 23 000 or so applications were valid, where does the fault probably lie?
The UIF system has been a dog's breakfast for years. Now the chickens are coming home to roost. Properly.
And it is going to be the employees who have contributed for years that are ultimately going to suffer in their moment of need.

Properly unamused.

[Dave A]

Shoot. Just gone through the online process. Went smooth as silk.

Now we wait to see the results.
(My apologies to UIF in advance for having submitted via email and online and adding to the duplicate count issue, but you kinda brought that problem on yourself. My main concern is for my staff I have had to place on reduced hours...).

[Christel]

I have submitted the online TERS claim for one of my clients on Monday, 13th.... and today he has received a notification from his bank that an amount of R230.16 was paid into his account, UIF ref number as reference.... not sure what they want him to do with such a small amount.
He has received no schedule and no other notifications from them......