Light fitting installation warranty

[Isetech]

I have an interesting challenge, I have a customer who has requested that I replace 2 lampholders which were installed more than 12 years ago maybe 13 years ago, at my cost. The lights still work, just the holders are old and worn out.

I know what I am going to do, but would be interested to hear how you would handle a situation like this?

I believe this kind of issue is going to become a huge issue with solar installtions, with all the promises of 15 - 25 year life span for panels and 10 year warranties for inverter sand batteries, especially for the compnaies who plan on stil lbeing around in the next 5 - 10 years

[Justloadit]

Warranty
a written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period of time.
Guarantee
a formal assurance (typically in writing) that certain conditions will be fulfilled, especially that a product will be repaired or replaced if not of a specified quality.

Under which one is the client claiming.
Then request the original invoice which states in writing the respective statement , and to be more difficult to provide proof of the payment in full of the said invoice with acknowledgement of receipt of payment from the service provider.

[Isetech]

As ridiculous as it sounds, I look after my customers and generally would do what it takes to keep the cusoterm happy. In this case I a doing one of those,just smile and keep walking.

[Derlyn]

Customer is not always right and they need to be told that. It's the way in which you tell them that's important.

Over the years, I've learn't how to do it without insulting or embarrasing anyone. They usually understand.

[Justloadit]

As ridiculous as it sounds, I look after my customers and generally would do what it takes to keep the cusoterm happy. In this case I a doing one of those,just smile and keep walking.

You must have regular business from this customer, or else you would not have entertained his request.
The customer in turn is taking advantage of you, because he believes that his giving you lots of business, and is entitled to get something from you for free.

Your call, and know how to handle it.
I probably would do the same if it is a regular customer who gives me worthwhile profitable business, is a good payer, does not always have urgency on his work, is reasonable in his request and when the job is complete, does not always look for a way or means from getting a discount once the job is complete.

[Dylboy]

I do wonder what is going to happen next 3 to 6 years when a lot of 5 year warranty is up and then next is battery 10 year...

This solar industry thing is actually scaring me and planning to tap out a bit. All the laws and rules that no one actually knows, no help from munic so just a shit show waiting to happen but the people are desperate.

So as for your light the next wave is inverters and batteries...



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[GCE]

Has anybody actually read the warranties ?

If you are letting your client think that he is getting a 10 year warranty on a battery that could be overloaded or short circuited then you will have a problem.

The warranty is also only a percentage of original battery capacity- Some batteries if they still operate at 50% of rated capacity then there is no claim

Do the clients understand that - I don't think so because half the contractors don't understand that and almost every client I talk to I seem to have to educate

[Isetech]

Its all part of the sales pitch, nobody reads the warranty policies.

My concern is what will happen in 5 years time when the system is not operating as per design. Who is going to pay the bill to identify the problem, disconnect and isolate the product affected, pay for the freight or collection, pay for the legal fees when the fight starts, then pay for the product to be returned to site and reconnected. Then just when you thought your problems were over, then the customer is going to request the warranty is now extended for the period from the date of repair or replacement.

This is why the smart people are sitting in offices, selling the products, using a compnay registered in the last 2-3 years, using sub contractors to hit and run on these jobs.

The shyte is coming, watch this space.

[Isetech]

Just when you thought nothing else could get any worse, wait till a new owners moves onto a property with an exisiting solar installation, this is where it is going to get really interesting.

Let 10 years go by and the new owners thinks the extra cost for the property including the solar sytem was worth the monery pissed against the wall.

Interesting times ahead.

[Dave A]

Ever heard of a thing called "fair wear and tear"?
That said-

Warranties should be viewed as protection mechanisms against defects - generally protecting the supplier against the significant demands of common law. When you accept a warranty as a purchaser, more often than not you are diminishing your common law rights of protection rather than increasing your protections.

If you are the middle man, make sure you pass the warranty terms on.