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  • kavesh
    Bronze Member

    • Feb 2018
    • 168
    #1

    Fibre

    Hi all

    I am hoping someone can give me some advice.

    I recently switched ISP for my fibre from Fibrestream to Afrihost.

    What should have been a simple switch us turning into a nightmare experience.1

    I spent all of yesterday on the phone or on Afrihost's WhatsApp support trying to connect to the internet, without success.

    I can confirm that there is an active fibre line in my house as when I connect direct to the fibre "ONT" using a cable to my laptop I can access the net.
    When I connect to their router supplied which is a Huawei Wifi AX3, nothing works, whether with a cable or wireless.

    Afrihost support had me changing the router settings to try and resolve the issue yet nothing worked. I am almost ready to cancel the agreement with Afrihost and seek another ISP:-(

    Anyone else had any similar experience and ideas on how to fix the problem.

    I am desperate to have the line up as we use it for work.

    Appreciate any advice.

    Thanks
    Kavesh
    Tags: None
    • Dave A
      Site Caretaker

      • May 2006
      • 22810
      #2
      You are using the right port as the WAN port?
      Participation is voluntary.

      Alcocks Electrical Services | Alcocks Pest Control & Entomological Services | Alcocks Hygiene Services

        Comment

        • adrianh
          Diamond Member

          • Mar 2010
          • 6328
          #3
          The fibre box works so that means that all the settings to get to the net are correct.

          The router shouldn't need any configuration at all - you should be able to do a full factory reset and the router should come straight up. I agree with DaveA, check that you are connecting the fiber router to the correct port.

          You can test the basic functionality of any router on your desk. You should be able to log onto the admin page of the router with a cellphone or tablet and you should be able to log on to it as well by connecting a pc directly to the router with a Ethernet cable. If you can't log on to the admin page (normally 192.168.1.1 or 192.168.0.1) then DHCP could be turned off) A factory reset should turn DHCP back on)

            Comment

            • kavesh
              Bronze Member

              • Feb 2018
              • 168
              #4
              Thanks guys, all my settings were correct. I must have done about 5 factory resets when I was engaging with their consultants without success.

              I had to get the COO to intervene and after a few hours i was able to connect.

              I asked them what did they change and they evaded the question but at least its working now.

              Stay safe out there people!

                Comment

                • adrianh
                  Diamond Member

                  • Mar 2010
                  • 6328
                  #5
                  Glad to hear its sorted.

                    Comment

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