LTE DATA

[kavesh]

Hi all

I have a data package through Web Africa (Rain) for 110gigs per month. Our family is not heavy data users and on a busy month we may use 60 gigs.

In May all our data got finished by the middle of May and we did nothing unusual, in fact we believe we used less. So we bought an extra 20 gigs and within a day or 2 that was gone, so needed to top up again.

In June we have been monitoring data usage daily and the data consumption is too high. We downloaded data monitoring software on both laptops and that shows we not using what we appear to be loosing daily. Yes we have cellphones connected with auto updates disabled.

We have logged this with Web Africa and I must say the support is very frustrating.

We have asked for the query to be escalated but the same chap is answering our mails.

We have even changed the password on the router to an even more complex one just in case someone is hacking into our data.

Please guys if you have experienced this before or can offer some advice on what to look for it would be appreciated.

Thanks
Kavesh

[wernerdp]

Change the router password , and also make sure WPS is switched off on the router

[kavesh]

Change the router password , and also make sure WPS is switched off on the router

Yes password was changed.

When you say WPS are you referring to the WPS setting where WPS is either enable or disable. My setting is currently set as enable. We have not made any changes to this ever since we went onto rain. So I am not sure what this was set to before. If it was previously disabled what would make it enabled on its own?

[Dave A]

No chance someone else is using bandwidth on another device logged in on your ISP account credentials?

[AmithS]

switch off all devices wifi for a day and monitor usage. Then switch on wifi to one device at a time for 24 hours each and see if one of them is using the data.

Process of elimination.

[kavesh]

No chance someone else is using bandwidth on another device logged in on your ISP account credentials?

Unless someone hacked in, which is why we changed the password to an even more complex one.

[kavesh]

switch off all devices wifi for a day and monitor usage. Then switch on wifi to one device at a time for 24 hours each and see if one of them is using the data.

Process of elimination.

I wish I could do that. We use it for work so cannot have it switched off. I always switch off the router when we not home and even at night.

I am still leaning to an issue on the service providers side. Now to get the consultant to escalate the issue...

[Justloadit]

Not sure but with Voxpro, they have a web page in which you can log in, entering your addres, you see the data usage on a 24 hour graph for the last month or two, showing you the time the peak data was used. I'am sure Web Africa has this facility as well, and maybe you just need to ask.

I had a problem with *****, in which the first day of the month, my data was exhausted, and the sim card was not even in the modem. Once the contract expired, I cancelled that service.
Calling gave the same usual nonsense about updates and so on.

[kavesh]

Not sure but with Voxpro, they have a web page in which you can log in, entering your addres, you see the data usage on a 24 hour graph for the last month or two, showing you the time the peak data was used. I'am sure Web Africa has this facility as well, and maybe you just need to ask.

I had a problem with *****, in which the first day of the month, my data was exhausted, and the sim card was not even in the modem. Once the contract expired, I cancelled that service.
Calling gave the same usual nonsense about updates and so on.

Thanks will look into this. So very frustrating.

[AmithS]

Hi Kavesh, Did you come right with you data usage?

[kavesh]

Hi Kavesh, Did you come right with you data usage?

Not as yet. Web Africa has been very frustrating to deal with and and as I have not had a chance to follow up with them they have gone silent.

With web Africa they only detail the data usage by day and not by hour so that really does not tell up much except total usage for the day.

I am considering canceling with them. Fortunately it’s on a month to month deal.

Someone told me they are using myvoip with is also on a month to month basis so no contracts. Apparently it’s affordable on uncapped. I was told that there is an initial installation fee of R800 where they install a little dish like item at your place and then you decide on whether you want a 2meg or 5 meg like.

Anyone used these guys and what is your experience with myvoip.

[Sheraz]

Hopefully your problem is solved by now but if not then you can find good information on how to secure your wireless data connection in this article https://www.online-tech-tips.com/com...ss-connection/