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Thread: Email problems with Mweb?

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    Gold Member Mark Atkinson's Avatar
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    Angry Email problems with Mweb?

    I'm just wondering if anybody else is experiencing problems sending emails via an Mweb internet account.

    I have 2 different email accounts belonging to my two business domains. Both are hosted using Gridhost.

    The problem I have is sending emails. I can receive emails with no hassles, but since yesterday, sending them is impossible. It keeps asking me for my username and password, which I know for a fact are correct.

    Also, my partner can send emails from the same domains with no problems from his place. I've tried on 2 different computers.

    Funny thing is, as soon as I change to my WebAfrica DSL account, I can send with no issues. I also experienced this problem at my girlfriend's place a couple weeks ago. Funny enough, she also has an Mweb DSL connection.

    Anybody else having this problem? I suspect it has something to do with the peering problems/disputes amongst the various ISPs.
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    Gold Member Martinco's Avatar
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    Quote Originally Posted by Mark Atkinson View Post
    The problem I have is sending emails. I can receive emails with no hassles, but since yesterday, sending them is impossible. It keeps asking me for my username and password, which I know for a fact are correct.
    I stand to be corrected but this problem normally indicates that the ISP s authenticating server is not working.
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    Gold Member Mark Atkinson's Avatar
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    So I guess an angry phone call to Mweb is needed?
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    Site Caretaker Dave A's Avatar
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    I can think of a number of things that might be going wrong.

    First step - Check your email account settings in your email program (Outlook, whatever) to see which SMTP server you are using for sending emails. Is it your domain's SMTP server or it an ISP SMTP server?
    The trouble with opportunity is it normally comes dressed up as work.

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    Gold Member Mark Atkinson's Avatar
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    Ermmm...

    SMTP server is mail.redgiantdesign.co.za. Think that's the domains SMTP server because I got all the details from the cPanel.
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    Site Caretaker Dave A's Avatar
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    In that case, you can safely tear a strip off MWeb. MWeb has quite a reputation for being email unfriendly. It would be no surprise to find they've deprioritised port 25 throughput - or even blocked it.
    The trouble with opportunity is it normally comes dressed up as work.

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    Gold Member Mark Atkinson's Avatar
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    Why would they do that though?
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    Site Caretaker Dave A's Avatar
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    Why does Mweb flush legitimate business mail to their business clients?
    Why did Telkom effectively block port 2028 to overseas servers on their shaped ADSL offering up until very recently?

    They'll say it's low priority usage on overcrowded bandwidth, or the fight against spam, or preventing botnet generated email traffic - but ultimately I suggest they have no real respect for their paying customers.
    The trouble with opportunity is it normally comes dressed up as work.

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    Platinum Member Neville Bailey's Avatar
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    And that is one of the reason's why I switched to web-based Gmail a few years ago...

    There are many others reasons, which can be discussed elsewhere.
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    Hi Mark.

    Just happened to come across this thread.
    Certain ISP's we have picked .... like Mweb, Iburst and Cellc block port 25 for outgoing mail servers off their networks.
    You can either use their recommended smtp servers.
    Although if you are a roadwarrior, this can be quite painful switching all the time.
    The alternative, We have opened up port 26 on all our smtp servers as well, so if you are still having these problems, you can change your smtp port from 25 to 26.
    In outlook, you can do this by clicking the "More settings" Button, and navigating to the advanced tab.
    Regards
    Doram
    Gridhost Web Hosting
    Last edited by Dave A; 04-Sep-11 at 08:24 AM.

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