It's been frustrating because I have ordered camera body (without lens) through South African Vendor (Cameraquip) and the rig from Redrock Micro in the US (Texas). They stopped the first parcel (camera body) and contacted me requesting for importer code and I told them I placed an order through Cameraquip (South African Company). The import duty and VAT were paid in advance by Cameraquip. I contacted the vendor and it was cleared after 5 working days. It was so unnecessary.
...and now there is another parcel (Redrock Micro) they stopped, understandably because I still need to pay for import duty and VAT. What frustrated me the most is that they just send me the tracking update with this "Please don't reply to this as it is automated email sent from the system" and they didn't provide details to contact to. Shipment requires importer's registration/identification number for clearance. (Examples include EIN, SSN, VAT, GST, RFC, etc.) I don't have importer's code because it is not mandatory - the value of goods ($) is below R 20 000 and the cameraquip was responsible for the first parcel which was paid in full by them. I'm not prepared to wait 60 working days for the importer code from SARS.
Any advice how to approach FedEX or should I approach SARS instead?