Results 1 to 4 of 4

Thread: Quote

  1. #1
    Silver Member
    Join Date
    Feb 2011
    Location
    Cape Town
    Posts
    323
    Thanks
    87
    Thanked 24 Times in 22 Posts

    Quote

    Hey all,

    Hope you doing well.

    I have 4x desktop workstations I have to fix for a school. The client just said the PC's don't work so I got to troubleshoot them to give the client a quote on how much it'll cost to fix them.

    My question:

    If I spend let's say 4 hrs labour on troubleshooting the PC's to give an accurate quote, can I charge for that labour?

    I just don't want to spend 4 hrs seeing what's wrong, quoting the client and they say, "No thx". Which means 4 hrs gone.

    Am I allowed to say, "The quote comes to x-amount. If not accepted there's a 4 hrs labour charge for troubleshooting the problems".

    Can I do this?

  2. #2
    Gold Member Martinco's Avatar
    Join Date
    Oct 2008
    Location
    Rustenburg
    Posts
    927
    Thanks
    175
    Thanked 136 Times in 108 Posts
    Yes, most certainly. I think this is normal practice that if the quote is not accepted, that there is a minimum charge.
    Just make sure your quote charge does not scare the customer away and that you inform the customer that if not accepted there will be a charge.
    In some instances you are going to end up with some "free" PC's
    Martin Coetzee
    Supplier of Stainless Steel Band and Buckle and various fastening systems. Steel, Plastic, Galvanized, PET and Poly woven.
    We solve your fastening problems.
    www.straptite.com

    You may never know what results will come from your actions, but if you do nothing, there will be no results... Rudy Malan 05/03/2011

  3. Thanks given for this post:

    Perform Computers (29-Apr-11)

  4. #3
    Diamond Member AndyD's Avatar
    Join Date
    Jan 2010
    Location
    Cape Town
    Posts
    4,403
    Thanks
    513
    Thanked 854 Times in 687 Posts
    I would imagine you can charge for your quotation if you state the costs up-front to the customer. The problem is that the customer won't perceive the quote as having any value, regardless of how long it takes you to fault-find, so they often object paying for it.
    Maybe instead of charging for a quote you should rather sell the customer a full professional 2 or 3 page report on their faulty PC which would outline exactly what they have and what is wrong with it, how viable the machine is due to it's age and capabilities, whether it's suitable to run recent software and OS's and even an indication of how worthwhile any repairs might be. You could then also give them a separate quotation for free so to speak.
    _______________________________________________
    I am special and so is Vanash.
    _______________________________________________

  5. Thanks given for this post:

    Perform Computers (29-Apr-11)

  6. #4
    Silver Member
    Join Date
    Feb 2011
    Location
    Cape Town
    Posts
    323
    Thanks
    87
    Thanked 24 Times in 22 Posts
    Thank you gentlemen.

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •