Hi i recently bought myself a camera through southwold limited,it's a canon EOS 7D with a lense.
The company southwold limited is based in 3 Graaf street welkom 9460 South Africa.
Unfortunitely they didn't have a camera in stock for me so the rep actually found it fitting to send me one from their head office in the UK England.
They decided to use a courier called fast link (www.faslinc.com the tracking order number was sent to me by the rep from southwold limited.
Below is your tracking number,Our dispatch Dept were unable to ship your order from our branch office due to high rate of customer's demand,Your order was shipped from our head office in the UK because we went out stock we had to request for express shipment to meet up with your delivery which will be reschedule till tomorrow before Noon sorry for the inconvenience.Please let us know soon as you received your package
Shipping company Website:www.faslinc.com
When i went on the website of the courier and went to the tracking section and typed in my tracking order number,it says it has levt on a plane to south africa and will be delivered on the 20th April.
A private call from fast link couriers asking me if it is alright to deliver it today.
I waited the whole day for them to deliver the package and till 15H00 there was nothing so i decided to e-mail the rep from southwold limited about it.
Not long after that the rep e-mailed me back.
Spoke to the shipping company now,they said your parcel is under
going customs checking and they will call you if they can meet up with
the delivery today or before Noon tomorrow.I advise you also called
them too sir.
So i called fast link and asked them when the parcel will delivered to me and they say tomorrow on the 21st April.
At 09H39 i called fast link and asked them if they will still be able to deliver the parcel to me ,and they replyed that it will be there in 2 hours.
With an undelivered parcel at 12H00 i called fast link again and then they sead that it will be delivered today,but i informed the person that i'll be leaving my home and there will be no one to recieve the parcel.
They suggest i sent them another address where they will be able to send me the parcel.Unfortunitely i'm on a road trip and will not be staying at places very long so they need to send the parcel to my home address at a later time.
So i levt my home at 14H00 still without me recieving my parcel.
I recieved this e-mail from fast link
Your package was held for tax and clearance by customs 3 hours ago which will cost you R3,050. you are to make the payment as soon as possible to sort out the bill in order to ensure delivery by 17:30GMT South Africa today and failure to do that may increase the bill and delay the package from delivery.
Customer care lines:0719519616 "
So i emediately notified the sales rep at southwold limited.
This is the e-mail i typed back to fast link:
"This is borderline ROBERY!
You sead that it will be delivered by the 20th April and after
contacting your offices you promised me it will be delivered on 21st
April and now you send this that i have to pay tax on a parcel i
didn't order from the UK.I ordered it from southwold limited in welkom
SA they didn't have stock so they placed the order from their head
offices in the UK to me. Send the bill to southwold limited!"
After that fast link replied:
"Please advise payment to the below account.
Name:First National Bank(fnb)
Account Number: 62308323360
Account Name: R M
Please note: You are advise to attach your payment slip for confirmation in order to have the bill sorted out with customs and delivery takes in immidiately.
Now what to to next?
Clearly i didn't place the order from the UK and i have an invoice from southwold limited in south africa.
The cost should go to southwold limited but if they don't pay then i don't recieve my camera(parcel).
So what direction should i follow now?
Ask southwold limited to give me a camera because i bought 1 from them but then they will just refund me and leave me sitting without a camera.
Telling fast link to deliver my parcel to me is impossible! they want the payment first.