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Thread: SAMSUNG AND GARMIN/GARMAP SCAM

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    Angry SAMSUNG AND GARMIN/GARMAP SCAM

    Buyers of Samsung Phones with GPS Option Please becarefull!!

    Those poor persons who own Samsung C6225, i780,i900 Omnia and i8000 Omnia II phone which were sold with Garmin XT “GPS + Garmin navigation for life solution” now will have to pay ± R600 per annually if they wish to maintain accurate navigation inspite of the FREE FOR THE LIFE OF THE PHONE promises by Samsung Electronics SA (Pty) Ltd, they now deny responsibility.

    Garmin XT has been discontinued by Garmin as the final update 2010.3 and replaced by "Garmap for Mobile Onboard", sold on Micro SD card @ an annual cost of ± R600. Garmin XT was a USA product versus the "GARMAP for Mobile" a local company version.

    SHAME ON YOU SAMSUNG AND GARMIN

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    Diamond Member AndyD's Avatar
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    Hi Proseal, welcome to TFSA.

    Do you have any links to sources with more info on this?
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    I own one of these Samsung Phones and is in the process of trying to resolve this with Samsung and Garmin. Sorry cannot provide more info due to pending legal action.

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    Diamond Member AndyD's Avatar
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    Apparently 'free for life' meant free for the life of the contract. This isn't the first time I've seen this 'for life' advertising trap. I guess the legal issue would swing around whether a contract has a 'life'

    Garmap

    For Samsung proprietary handsets: Garmap. This is a network-dependant service. It streams maps from the Internet, which means you always have updated maps and you need to have coverage to use navigation. Our product team did some testing and they estimate the cost per month, if used daily in JHB, about 10 – 15 Rands.

    Navigation on Samsung proprietary handsets is for the life of the contract (24 months). The service is purchasable after that period however, the cost is still not determined
    Garmin Mobile XT

    For Symbian and Windows Phone®: Garmin – Mobile XT. This is a similar experience/environment to the traditional Garmin. The maps are on the memory card/phone memory with free navigation for life. The maps are updated free of charge for the first two years of the device. After that, they are upgradable on the handset for a fee (depending on the map/region/country).
    Source

    Click image for larger version. 

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    AndyD
    Samsung and Garmin may interperate as they wish but the final word rests with the ASA (Advertising Standards Authority of SA) and they will rule if the Samsung is guilty of ambigous advertising or not. Thereafter a judicial process to remedy the loss suffered by myself and others caused by Samsung and it's CEO and President (RSA) Mr Kwange Kee Park. The supplier agreement between Samsung and Garmin and the problems surrounding this is not the consumers problem.

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    Site Caretaker Dave A's Avatar
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    I confess if I saw an ad that didn't expand on the definition of "for life", I would assume it to be the life of the product I was buying...

    It'll be interesting to hear about ASA's ruling when it comes, Proseal.
    The trouble with opportunity is it normally comes dressed up as work.

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    Quote Originally Posted by Dave A View Post
    I confess if I saw an ad that didn't expand on the definition of "for life", I would assume it to be the life of the product I was buying...

    It'll be interesting to hear about ASA's ruling when it comes, Proseal.
    I will advise with their result.

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    The Deputy CEO Dr C. Crozier of Garmin now states confirms that Samsung made these promises and not Garmin. We await the ASA rulling for that Samsung promise. Will keep you posted as this is in the interest of all consumers.

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    Gold Member Singhms's Avatar
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    I also have an i900 that i am still using and will probably pass it onto a family member in a month or so.

    Will be very interested to here the outcome as i use the GPS on the device.

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    The ASA reply and rulling

    Please the ASA reply and rulling as attached pdf.ASA Samsung Rulling.pdf
    Enjoy and thank you.

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