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Thread: ABSA overcharges for ATM deposits

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    Gold Member chrismine's Avatar
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    ABSA overcharges for ATM deposits

    This is an e-mail I sent to ABSA Actionline this morning as I am unable to make a deposit via the ATM's:

    This morning I tried to deposit money into my account via ATM. At ABSA George Branch there is 4 ATM's that can accept deposits.


    One has been out of order for a while
    One say on screen No Deposit
    The other two does not eject an envelope for deposit, the transaction cannot be completed.

    ABSA customers pay a premium in bank charges - we expect that the ATM's be in working condition if and when we need it.
    Last edited by chrismine; 29-Mar-11 at 08:54 PM.

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    Gold Member chrismine's Avatar
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    Further to this issue:
    I will be visiting the bank this morning, as I tried three times to make a deposit it shows on my bank statement as three deposits. Because all three was unsuccessful the deposits should have been reversed three times, but until this morning it has only be debited two times.
    Also the cash deposit fee is deducted for the wrong amount for the deposits made.

    BOVER Technologies
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    Diamond Member tec0's Avatar
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    Well if you are going to ABSA then that will be the least of your problems. Because getting a manager is short from being impossible. Secondly ABSA don’t make mistakes so getting them to pay you back is almost impossible. "almost"
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    Gold Member chrismine's Avatar
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    I walked in and demanded to spoke to the person they called who on Wednesday helped me. She very helpfully phoned ABSA Card department about the wrong cash deposit fee. The amount I paid in is R 800-00 where the charge are supposed to be R 8-40 but they charged me R 12-15. Cash deposit fee over ATM is R 1-05 per R 100-00 or part thereof which gives R 8-40. Cash deposits over the counter is R 1-05 per R 100-00 or part thereof plus R 3-75 which gives R 12-15. So I paid for an over the counter deposit where I done it via the ATM. Stillnot correlating - the fee deducted was R 12-55. I am now checking all the cash deposit fees and none correlate with the official fee structure.

    List of transactions:
    R 700-00 R 11-45
    R 400-00 R 8-15
    R 1000-00 R 14-75

    I have now worked out that hey charge me the deposit fee for over the branch counter
    R 1-10 per R 100 plus R 3-75.

    I do use one of the new ATM's where you input the cash into a slot instead of an envelope, but it is not correct as there is no fee specified for such a machine. For the R 1000-00 deposit it should have been R 10-50 instead of R 14-75.

    I am going to ask ABSA to go back on my statement for at least a year and check and rectified every deposit.

    I verified the fees via ABSA site.

    The other issue about the ATM's not accepting deposits: I tried the deposits on Tuesday - it shows up on my statement three times because I tried different machines, two were immediately rectified, but the third one was not (this morning) - it has in the meantime been rectified.

    Dave - maybe you can move it to the Whistleblower Forum? Thanks.
    Last edited by chrismine; 31-Mar-11 at 09:51 PM. Reason: Added detail

    BOVER Technologies
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    Site Caretaker Dave A's Avatar
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    Quote Originally Posted by chrismine View Post
    Dave - maybe you can move it to the Whistleblower Forum? Thanks.
    Done.

    Was there any explanation on the faulty machines?
    Seeing opportunity changes nothing. Seizing opportunity and running with it changes lives.

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    Diamond Member tec0's Avatar
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    Well this morning round about 2:00 AM two ABSA ATM’s was blown up “again” thus it brings me to a very important question. Who is paying for it? In our aria I can safely say that about 14 ATMs was blown to bits in the past few months but the frequency is increasing. See I live close enough to these ATM’s to know when they go BOOM and it is NOT FUN trust me. That said is it safe to assume that we as customers are picking up the bill?
    Anger isnít a substitute it is a way of life.
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    Gold Member chrismine's Avatar
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    Make no mistake - we pay for it in some form!

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    Diamond Member tec0's Avatar
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    Despite ABSA’s BS, I really enjoyed the new ATMs they were COOL and I loved that friendly way it operated. It is really sad that these criminals don’t give a damn about what they break, but I am looking towards the government to reconsider allowing the money to be rendered useless by staining the bank notes with a special ink. See it is illegal to use this technology and it is actually costing us “the public” more then what it is worth.

    If the money is rendered useless before the attackers get to it then they will stop bombing the ATMs.
    Anger isnít a substitute it is a way of life.
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    Gold Member chrismine's Avatar
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    tec0 also check your statements to see if the cash deposit fee is in line with the fee structure for ATM's and that you are not paying for over the counter deposit fee like I do.

    BOVER Technologies
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    Diamond Member tec0's Avatar
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    I had a look nothing alarming popping up accept for my one account that was basically nearly dormant “I pay in a few bucks to keep it alive” Its deductions per month is R21.45 and it is noted that no transaction took place on this account for the last 2 months. So I am thinking administration fee but other than that everything “looks” normal.
    Anger isnít a substitute it is a way of life.
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