For all the members with online shops what is your policy on refunds?
Then if you refund someone who paid by credit card do you pay out the nett received or the total received?
We are getting requests for products ordered Thursday and the customer wants them Monday it takes 1 day to cut and then we post and that takes 3-4 days depending on the post office plus they have paid. We just do it as fast as we can.
I haven't received any request yet so I am trying to prepare if this does happen.
On the printing side we refund or reprint if we made a mistake, if the customer asks for a reprint because of their mistake we then the if they ask we reprint price to about 50% as a goodwill gesture? With returns is we just throw them in the recycle bin as they have no value