I call the Workmans Compensation Fund to enquire why I have not received my letter of good standing yet. The normal call centre routine - type 2 - and get this message:
Wait about ten minutes, when an operator answers.We are experiencing a technical problem in our system. Please be patient and wait for the next available agent.
Ask about the status of my request for letter of good standing.
Can you guess the answer?
Pointing out that I'd already waited ten minutes just to have the call answered yielded this reassuring response:I'm afraid I can't help you because our systems are down. Please call back in ten minutes.
Well, in that case, call back in half an hour.