As we know most of the online store owner or online business man are not the original suppliers of the goods. They are just the product agent; get the goods from other product agent or the product factory.
the link is like this:
factory→agent(maybe more agents are existed in this link)→onlineshopping store owner→customer
so the aftersale service linke woulb be like this;
customer→onlineshopping store owner→agent(maybe more agents are existed in this link)→factory
so many steps, how to shorten?
When we meet some faulty products,
how to shorten the time on solving the problem or exchanging the product?
How to shorten the online shopping after-sale service time?
Anybody can share your opinion。