A Telkom telephone line has been dead for five months, despite complaints having been logged with the telecoms company, Mitchell Krog, a West Rand resident said on Monday.
Khulani Qoma, Telkom media spokesperson told Sapa it was not always immediately clear what caused problems.
"We would be commenting in darkness. We need to find out why they advised the customer wrongly," said Qoma.
"At Telkom what we do [now] is we take the reference number of the faulty line and the relevant department will be able to find a way of helping" he said.
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