Presidential hotline

[tec0]

Make this system provincial and give it a bigger bugged. This IS a service we CAN actually USE!

[Dave A]

Well, I've finally got stuffed around enough on unpaid government bills to make the call.

The call got answered near immediately.
I have to give the person that answered the call 5/5 for professionalism, and in the exit survey I gave a score of 4/5 for how satisfied I was with the outcome. (In fairness, it would have taken the promise of payment received by the end of the day to have gotten a 5/5 out of me on that one at that point).

As the matter concerned was a provincial matter (and I'd already escalated as high as I could reach at provincial level), I got referred to a national department as the next step (they call it "following protocol"), but all details were taken, time was taken to fully understand the situation, and I was given a reference number so that if the national department doesn't respond appropriately, with any luck I can just go back and quote the reference number as a starting point.

All said, and given the nature of my problem, they were pretty thorough.
Quietly impressed. (So far at least).