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Thread: telephone survey equipment

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    telephone survey equipment

    I would like to create an automated telephone survey where the computer calls people on a list and asks them questions, the person on the receiving end inputs their response by key presses and the response gets recorded on a database. Does anybody know where to start looking for this kind of equipment?

    Google searches yield the biggest load of rubbish- no luck there.

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    If you ever do manage to get this off the ground from a technology side, I can't help wonder what the response is going to be like from the client's side
    The trouble with opportunity is it normally comes dressed up as work.

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    It's bad enough when I phone a company and actually want something from them and have to listen to the "Press 1 for ...",etc.

    Now we gonna get someone (some PC) calling us and asking us to "Press 1 for ..." for something we not interested in !!!

    Watching the ships passing by.

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    it is true that an automated telesales system would be irritating and almost certainly ineffective; fortunately I am not working on that.

    Not that I have tried but can you imagine how demoralising and boring it must be to call people and get their opinion on a product? It must be far easier to simply let the computer take the brunt of the complaints, and then get a person to call the clients who had a problem to assess what can be done.

    Thanks for the opinions.

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    Site Caretaker Dave A's Avatar
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    Quote Originally Posted by mahoonas View Post
    can you imagine how demoralising and boring it must be to call people and get their opinion on a product?
    It's a job and we need to create jobs.

    Every now and then I get a call which when I answer goes like this:
    "Please hold for this important phonecall. Your caller will be with you shortly." The first time it happened I actually did hold on out of curiosity. But ever since I just put the phone down.
    The trouble with opportunity is it normally comes dressed up as work.

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    Your best bet is to look into Asterisk and IVR.

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