Consumers celebrate as insurance ombudsman rules in their favour:
6 May 2009
Gareth Stokes :
The 28 staff members at the office of the Ombudsman for Long-term Insurance had their work cut out for them last year. According to the 2008 Annual Report the office received 8 290 complaints, a 4.6% increase over 2007. Of the 2008 cases, 4 284 full cases were finalised, with 44% of all complaints resolved wholly or partially in favour of the complainant.
to read the full article ....http://www.fanews.co.za/article.asp?...ir_favour;6195
Apparently people are complaining more because they are increasingly finding it difficult to make ends meat.