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  1. 29-Apr-08, 10:18 PM #1
    duncan drennan
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    You're right!

    Ever though - really thought - about how you respond to an unhappy customer?

    Arguing with a customer who takes the time to write to you does two things: it keeps them from ever writing again and it costs you (at least) one customer. Perhaps that’s your goal. Just take a moment before you launch an unhappy former customer into the world.
    Read the article (link above), it is worth it.
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    Dave A (01-May-08)
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