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Thread: telkom adsl

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    telkom adsl

    i would like to find out if anyone has had the pleasure of dealing with telkom adsl faults department...with 30 million unemployed people you have to still sit and patiently wait for someone to answer the call as the help line is experiencing high call volumes...i was lucky this time i only had to wait for just over an hour for someone to answer my call then another 15 minutes to get a fault number which you need to be able to go and join the many other patient people at your local telkom walk in service centre...now i can see why call centre training is big bussiness at the moment.

    if i change to iburst do you experience the same exceptional service?

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    Site Caretaker Dave A's Avatar
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    If you are on ADSL, rather call the Telkom business service number. They can still help you log an ADSL line fault and they answer the phone much faster

    You do have ADSL for business, don't you
    The trouble with opportunity is it normally comes dressed up as work.

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    i decided to sent an email requesting them to contact me... after spending 3 hours on the telephone 2 hours 45 waiting for a service consultant ...so i get a message asking me what time i would them to call me back so i tell them 3.30 pm 15 minutes ago they call me from a machine press one to accept the call and here i sit with the phone in the backround ...please hold all our consultants are busy what a @#$&%$# joke.

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    Site Caretaker Dave A's Avatar
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    They auto-call you back and put you into the call queue? That is beyond rude
    The trouble with opportunity is it normally comes dressed up as work.

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    for an hour and i didnt have time to wait so i had to go back to site and still havent sorted out the problem yet...well you get what you pay for cheap...virgin mobile cheap cr*p...telkom cheap cr*p..no backup service...spend the money and you get the service or do you? millions of unemployed people why do we have a shortage of tele service people?

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    Site Caretaker Dave A's Avatar
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    This morning I got up earlier than usual and decided to watch BBC World for a change. There's a story running of a purchase bid for the "South African telecommunications monopoly, Telkom."

    It was the way it was said. Clearly the view that Telkom is a monopoly is an international one.
    The trouble with opportunity is it normally comes dressed up as work.

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    Neotel is supposed to go live to consumers sometime within the next month or so. They have certainly been digging up the roads and pavements around our area.
    [SIGPIC]Engineer Simplicity[/SIGPIC]
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    Smile Telkom ADSL

    Hi All

    I Work for Samsung Tellecommunications.

    Some Good news, Neotel has Officially launched their services to Us as a Dealer for Neotel.

    Currently they offer Two Products:
    Neo Connect Lite (More for the home User)
    two options: 2GB, 500 on net free calls, 25 SMS's, Neo Basic Mail - R299 pm.
    Uncapped 1000 on net calls free, 50 SMS's, Neo advanced mail
    R 469 PM.
    Both these packages are 156K lines

    Then there is the Neo Connect Prime, 10GB, 50 SMS's, 1000 On net free calls
    Neo Advance mail. This is a 2.4mb line and will cost you R 599 pm.

    Anyone Interest, contact me so we can have a look if you are in the right areas. All the current products are CDMA based, soon we will have Wi-max from them as well.

    Thank you for your time

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    Site Caretaker Dave A's Avatar
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    Andre - how accurately do we need to give our area to know if we're within coverage?

    For example - how far has rollout got in Durban so far?
    The trouble with opportunity is it normally comes dressed up as work.

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    Hi Dave

    The current areas are quite focused. You have to be quite direct with regards to the exact area. The curent areas in Gauteng will be the following:

    Johannesburg
    Megawatt Park
    Woodmead
    Marlbro
    Alexandra
    Bryanston
    Randburg
    Sandton
    Aukland Park
    Yeoville
    Belfore Park
    Primrose Hill
    Doorenfontein
    Industria
    Northcliff
    Florida- Roodepoort
    Crosby
    Linden
    Panarama
    Horizon View
    Sunnighill
    Fourways

    Katlehong
    Isando
    Eldos

    Pretoria
    Kasina
    Kwakasrand
    Rootemodd
    Paulshoff (Pretoria West)
    De Ander Hoff
    Kingsley
    Kloofsuig
    Waterkloof Geln
    Menlo Park
    Queenswood
    Murrayfield
    Linwood Ridge
    Watloo
    Silverton
    Brooklyn

    There are coverage areas in Cape Town and in Durban as well.
    Not as consentrated, but they are looking at expanding the coverage areas rappidly in the very near future.

    The Fibre Token ring that has been layed all around JHB/ is for their Voice services like PRI that they are running allready.

    The packages i listed is only the two main packages, they offer a wide variaty from R 299 up to R 999 pm.

    I have a full list of all the packages if you require them.

    Thanks

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