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Thread: Pastel payment not displaying on statement

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    Pastel payment not displaying on statement

    Working on Pastel Partner V14. I allocated a payment from the cashbook to the customer account and on the receipts batch print-out all seems fine. All other payments allocated the same way correct, except one.

    On the detailed ledger the payment is there with the correct closing balance but when I open the actual statement, the amount (that was paid) shows as outstanding and the balance for the month is incorrect.

    How do I fix this? In the open items the amount shows as allocated to the correct invoice.

  2. #2
    Platinum Member Neville Bailey's Avatar
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    It seems like you have some data corruption in the Open Item data table.

    If you run a Customer Age Analysis report, for that customer only, and tick the "Print Transactions" box, do you see a line item at the end of the report named as O/I Difference for the amount of the receipt?
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    betst07 (11-Jan-17)

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    Hi Neville.

    It is just as you say, it's displaying at the bottom as O/I difference. What now?

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    Platinum Member Neville Bailey's Avatar
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    I can fix that error with my database editor, via a TeamViewer remote session.

    If you would like me to assist you, please email me directly and we can make arrangements.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

  6. Thanks given for this post:

    betst07 (11-Jan-17)

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    Thanks a lot Neville. Appreciate it a lot. I've send you an email.

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