In March this year, we were quoted by a tour operator for a tour end September. There were a few line items and two of them had asterisk next to them and at the bottom the legend:
*Subject to change
Price based on an exchange rate of € 1.00 = R17.15
The money was payable in 3 instalments and the balance was due by mid-August.
The final account was calculated at € 1.00 = R16.20 even though the exchange rate was at that stage R15.30.
Tour Price R36 290 = € 2116.03
Airport Tax R1277.23 =€ 74.47
Tour Price R35 190 = € 2172.22
Airport Tax R1300 = € 80.25
My argument and question is:
If it was the other way around we should have paid for the increase in the exchange rate. Are they allowed to change their quoted price to accommodate the drop in the exchange rate? They claim they don't have to disclose their actual expenditure and now keep my airline ticket till the full amount has been paid. I don't have a choice but to pay to get my application for my visa in on time.
I don't want to just leave it, I feel they should be brought to book OR am I just being penny wise and pound fullish? My loss is about R3900, 10% of the cost of the tour.
Thank you for your time to respond!!!