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Thread: PASTEL - Reallocating an incorrect receipt

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    PASTEL - Reallocating an incorrect receipt

    Hi everyone!
    Hi everyone!

    Thank you for this forum.

    I am quite new to Pastel and urgently need help!

    Every month I capture contributions received from clients to their customer account numbers and once a year I'm asked to clear the customer control account and after updating I'm able to print the customer statements.

    I now have a customer statement reflecting an incorrect receipt.

    If I do a customer journal entry to reverse the transaction then I'm sure the journal transaction will reflect on the statement as well, am I right?

    How can I allocate this incorrect receipt to the right account without my correction reflecting on the statement? I would like to give the customer a statement reflecting only the correct entries.

    Every blessing
    Michael

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    Yes the journal would reflect on the statement but pastel will not allow you to post to the conta account which would be your bank account
    The correct way to reverse a cashbook entry is to capture the exact transaction i.e same date , same reference etc but put a minus (-) in front of the amount. This will reverse the transaction. The do a entry to the correct account. Unfortunately whatever you do in the customer account will reflect on the statement

    p.s If you had a back-up of pastel before you made the error you could restore it and recapture your receipts. If your pastel is on a shared network server this could be a problem so THIS IS NOT RECOMMENDED.

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