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Thread: Pastel not sending e-mail

  1. #1
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    Pastel not sending e-mail

    You will have to check on the customer account. It will ask you to choose how to send documents. Print only, email only or print and email. Make sure that it is set on Email Only or Print and email. You will also have to add the customer email to the customer account, Pastel can't "pull" the info from your Outlook.

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    Pastel not sending e-mail

    Hi there,

    I struggle when i need to send an email out of pastel. This is the message:

    "cannot send e-mail. Please check the email address and/or your account setting.

    the e-mail address is valid, and i tried changing everything in the customer settings. I can not send a quotation or tax type report. Nothing. Please advice. Thank you in advance

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    Quote Originally Posted by Leanie View Post
    Hi there,

    I struggle when i need to send an email out of pastel. This is the message:

    "cannot send e-mail. Please check the email address and/or your account setting.

    the e-mail address is valid, and i tried changing everything in the customer settings. I can not send a quotation or tax type report. Nothing. Please advice. Thank you in advance
    Hi Leanie,
    How did you manage to resolve this problem. I am experiencing the same one.
    Thanks

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    you need to set up outlook on your machine and also enter email details on the customer account it should work

  5. #5
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    Quote Originally Posted by Adepsa View Post
    you need to set up outlook on your machine and also enter email details on the customer account it should work
    Outlook is set up & all email addresses are correct.
    I updated the Pastel build and it seems to be working now albeit not as it should. I can only email if outlook is closed. Go figure! But i am happy

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