If possible im looking for some advice.
We recently had a customer come back to us and handed me a letter which he had typed up confirming a full refund on the work we did for him, as he wasn't satisfied with the work we carried out for him.
He has been a minor pain in my side recently as ever since we completed the job for him he has been causing issues.
Job was booked in, job was completed apart from one small item which we agreed would be done a couple of weeks later. Customer was happy, no complaints at all, loved the job.
Customer then comes back on the agreed date a couple of weeks later to complete the work.
However due to some delays in our workshop, it didnt get started on till late and customer turned up early by about 45 mins to pick up the car, and could see we had only just started.
He got upset said he had to be in a meeting at 7pm in Pretoria, instructed us to stop the work and left. However if he had just waited around to our agreed collection time of 5pm, or possibly 30 minutes later than that, the job would of been completed to our high standards.
Since then he has been emailing us, coming up with some craxy numbers as to the refund he thinks we should give him. We have offered him a refund on the part of the job that didnt get complete. we have then since made a second offer he has refused, we have a 3 year warranty on our work, and he is now refusing to come back to us for us to complete and fix any problems that have occurred, he point blank refuses to come back to us so we can sort the issue out.
Now he delivery a letter to us demanding a full refund or else he will take us to the small claims court.
He delivered me a letter expecting me to sign it, I refused and said I would need to speak to a lawyer first. He then said he would go to the police station and sign an affidavit stating he has delivered the letter and that i refused to sign the letter.
So he has issues us with 14 days or he will take us to small claims.
Am I right in saying that he doesnt really have a leg to stand on, we have a warranty in place, we have offered refunds, we have offered to fix any issues however he wont come back to us. So in theory I have done everything I am required to do to try and resolve the situation but he is just being plain difficult. I have been informed that he wont have a leg to stand on in the small claims court, so would apprecaite any feedback from experienced professionals.