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Thread: Customer statements does not balance to ledger & ageing

  1. #1
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    Customer statements does not balance to ledger & ageing

    Hi all

    One of my customer's statement does not balance with the GL & ageing.
    I know exactly which two entries are missing on the statement, but I don't know how to fix it.
    I ran the Data Integrity but it did not report any problems.

    What do I do now?

    Thx
    Christie

  2. #2
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    Do you run pastel?
    Check if the invoices have been posted in the correct period.

  3. #3
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    Support was able to fix my problem as the imbalance was due to the application shutting down during a power failure.

    Thank you so much.

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