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Thread: EASYFILE #3003 ERROR

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    Question EASYFILE #3003 ERROR

    hI

    I am using a new laptop and down loaded the latest version today of easyfile - tried to restore my backup but gave the above error.
    I assume I need to uninstall this one and use the version I used for Biannual submission to get this restored and then update to the latest version.

    does someone have the prior version so that I can install and a step by step guide on how to uninstall and and and and please.

    your assistance would be greatly appreciated.

    Taz

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    Platinum Member Mike C's Avatar
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    Hi Taz - what version was that?
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

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    Silver Member Christel's Avatar
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    Hi Taz,
    This error is the same we had last time ... it's something to do with the wrong version of Java. You need to establish if your pc is a 32-bit or 64-bit system (right click on "This PC" / then open "properties" / look under "system") and then run the correct Java version on it - you can find this Java fix on: http://handshake.co.za/2016/sars-eas...oubleshooting/ scroll down the page to "which Java version should I have"....

    Let me know if you got it right!

    Good luck.
    always fear when Christel is near....

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    hello
    the version before 6.6.3

    so do I not have to uninstall this version and install the prior version?

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    hello

    it worked like a charm!!!!
    thank you Christel :-)

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    Christel (09-Apr-16)

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