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Thread: Return of Earnings Online Submission Error

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    Return of Earnings Online Submission Error

    HI all, have tried to submit the online ROE for a client and have encountered the following error: "Submission of ROE failed ... Unknown Fault: Server Error". Have emailed a screenshot of the failed submission as it cannot be saved to roe@labour.gov.za - any idea on how to resolve this? My client's current letter of good standing expires 30 April 2016, and I need to have this done ASAP as you can imagine.

    Thanks.

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    Hi Paul,

    We encounter that error message often and luckily it is because your and the Commissioner's server could not connect at that moment. The main reason probably would be due to heavy traffic on their server. Just try at a later stage and it should be fine.

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    Thanks - so I should attempt outside normal business hours when the traffic is expected to be lower? Timing suggestions welcome.

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    Outside business hours should be better, but we normally just have a coffee break and try again...

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    Good morning - i have just tried again (Monday 6 a.m.) - same result, only faster (probably because noone else is online!). Anyone have any other suggestions about what could be happening?

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    Hi Paul T, did you solve your problem? I am being told that ROE does not even recognise my username (id number) even though I was able to access last year with no trouble.

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    Hi, I am also experiencing difficulties with the website. When I choose menu option Submit Return of Earnings, 2015 is not showing up on the dropdown list on the page that opens up. Have you been able to get any further with your submission?

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    Site Caretaker Dave A's Avatar
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    I managed to do mine in this last week - during normal office hours and with no submission related problems at all.

    My gripes remain though - still no sign of the prompt payment discount we were promised when the online filing system was first introduced, and no sign of a no-claim discount.

    Quote Originally Posted by Nelia View Post
    When I choose menu option Submit Return of Earnings, 2015 is not showing up on the dropdown list on the page that opens up.
    What is showing?
    The trouble with opportunity is it normally comes dressed up as work.

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    Silver Member Christel's Avatar
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    HI Dave, WCC said that they have started to apply the discounts to the accounts. It's your responsibility to get a statement of the account before you make payment so that you can subtract the credit from the current assessment... Most of my clients have received these credits, but my problem is that trying to obtain the statements is a nightmare!!
    always fear when Christel is near....

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    Dave A (23-May-16)

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    Morning - sorry for my delayed reply - I got help as I had too many characters in a text box (why it did not limit the text, I do not know).

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